Frequently Asked Questions

Our Products

Is the produce certified organic?

Yes, all our fruit and vegetables are certified organic. We only source from certified organic farms, whether it’s from our farm or sourced from another farm, all fresh produce is 100% certified organic by an Australian certifying body.

Where do you source your produce?

If we do not grow it ourselves, we will source our fruit and vegetables as locally as possible. 

What’s in the set box?

Our boxes contain seasonal certified organic produce. We offer three types of boxes: Fruit & Veg Box, a Fruit Box, or a Vegetable Box. Vegetables in our boxes may include potatoes, sweet potatoes, onions, carrots, and seasonal vegetables. Fruit in our boxes may include bananas, oranges, apples, pears, lemons, and other seasonal fruit.

Check out What's in the Box for more information. 

Can I customise my set box?

We allow some flexibility in our set boxes. Requests can be made by leaving a note in your cart, for example: "no onions or capsicum, extra bananas and broccoli instead". We will do our best to accommodate your requests and we will ensure to cater for any exclusions requested, however we cannot guarantee to be able to supply items that are requested for inclusion. 

 

Your Order

What’s the minimum order?

There is a minimum order of $120.

When do I have to order by?

Orders must be made by midday (12pm noon) on Wednesday to be delivered on Friday. Any orders received after this time will be delivered on the following Friday.

How do I reorder?

If you have a customer account with us, you can reorder from the Order History page. Just sign in (at the top of the window) to view all your previous orders. Select the 'Reorder' button for the order you wish to reorder. You can make adjustments to quantities and add notes to the new order (e.g. notes about the order, or delivery notes). Select 'Reorder & Checkout' to proceed to the Checkout page. Alternatively, you can click on 'Add to Cart' to add the order to your existing cart.

Can I cancel my order?

If you cannot accept your order on the delivery day, we can postpone delivery to the following week for no additional cost. 

However, if you need to cancel your order, we are happy to refund any orders for cancellations made by midday on the Wednesday before delivery is due. Any orders cancelled after this time will incur a cancellation fee of 10%.

 

Subscriptions

How do subscriptions work?

Subscribe with Gold Coast Organics and receive your certified organic fruit and vegetables on a regular basis. It is easy to subscribe and subscriptions are flexible - you can skip a delivery, modify your subscription, or cancel at any time.

To subscribe, you will activate your subscription by making a payment for the first order. After your first delivery, payment is automatically deducted the Tuesday before your next delivery is due so you won't need to do a thing except enjoy your beautiful fresh certified organic produce.

How do I activate a subscription?

Activating a subscription is almost as easy as placing an order. Choose the set box you would like to have delivered, select the option to “Subscribe for regular delivery”, select your delivery frequency, and then add it to your cart. When you are finished adding items to your cart, view the cart, and complete the checkout process by letting us know the delivery address and making a payment for your first order. Once completed, your subscription will be active.

When can I order?

You can activate your subscription at any time. If you activate your subscription before midday on Wednesday, we will pack and deliver your order on the Friday, otherwise your subscription will start the following Friday.

When will payment be deducted?

Payment for your first order is made when you activate your subscription. For each subsequent order, payment is automatically deducted from your nominated account on the Tuesday before your delivery is due.

What products can I subscribe with?

Our set boxes are available for subscription from our website. You can get the fruit and veg box, the fruit box and/or the vegetable box. Regular delivery of fresh produce and/or groceries items is available on request. Just get in contact with us and let us know what items you would like on a regular basis. 

Can I add groceries or fresh produce to my first order?

You can add grocery items and fresh produce items to your first order as a one-time delivery. These items will be delivered with your first subscription delivery, your regular deliveries will not include these added items.

Can I have groceries or fresh produce on subscription?

We offer regular delivery of grocery items and fresh produce items on request. We do not have the option to subscribe to these via our website. To receive regular delivery, just get in contact with us and let us know what items you would like on a regular basis. 

Due to seasonality and availability, some items may not be available all year round. We will get in touch when this occurs and may need to suspend the regular delivery of these items until they are available again. 

I have an active subscription, can I purchase additional items and have them delivered with my order?

Yes, you can! If you would like to add grocery items, fresh produce items, or more produce boxes to your next delivery, you can do this online in your account. Just log into your account, select 'Manage Subscriptions', select 'Add a Product' and then add the products you would like delivered. 'One-time' products will only be added to the next delivery. 

How do I manage my subscription?

Managing your subscription is easy. Just log into your account on our website by selecting ‘Log In’ at the top of the window. Once you have signed in, select the ‘Manage Subscriptions’ link and then the 'Edit' button to manage your active subscription. From here, you can update subscription details, skip deliveries, add 'one-time' products to your next delivery, and more. 

Can I skip deliveries?

Yes, you can skip deliveries! Whether you are going on holidays or perhaps have enough fruit and vegetables for the week, you have the flexibility to skip deliveries. You can do this online in your account, or you can contact us and we can skip them for you. To do it online, just sign into your account, select ‘Manage Subscriptions’, select the 'Edit' button for your subscription, then select the 'Skip Shipment' button to skip the next delivery. Alternatively, you can select ‘Delivery Schedule’, and then select ‘Skip’ for the order(s) you wish to skip.

Can I change the type of set box that I receive for my regular delivery?

You can swap products online by logging in from our website, selecting ‘Manage Subscriptions’, select the 'Edit' button for your subscription, select your subscription product, select the 'Swap Product' button, then swap your product to another product. 

How do I cancel my subscription?

No longer need a subscription? No worries! Cancelling is simple, just log into your account, select ‘Manage Subscriptions’, select the 'Edit' button for your subscription, then select ‘Cancel Subscription’. There’s no obligation, you can cancel at any time.

Do I need to subscribe?

You do not need to subscribe to order our fruit and vegetable boxes. We offer the option to only purchase the week’s box. Keep in mind that you will not receive the benefits of subscriptions such as the convenience of not needing to order each week, and the savings on subscriptions.

How do I save with subscriptions?

Convenience is not the only benefit of subscriptions, Gold Coast Organics subscribers will also receive a $5 discount on their produce box subscriptions.

The Delivery

What days do you deliver?

We offer local home delivery on Fridays.

How much is delivery?

Free! Just order the minimum order and we will deliver it to you for free.

Where do you deliver?

We deliver to most Gold Coast suburbs. Click here to view the list of suburbs we deliver to.

What happens if I’m not home for the delivery?

No problem! We pack your fresh produce in insulated boxes with an ice pack. They will stay cool and fresh for hours. You will just need to give us appropriate access to the property and you can provide instructions on where to leave the box. Instructions can be added to the order in your Cart.

If no instructions are provided, we will leave the box in the best accessible location.

What if I live in a gated complex?

You will be required to be home for the delivery as we will not leave boxes outside of a gated complex.

If you live in a gated complex and you will not be home for delivery, please contact us at least the day before delivery to organise other arrangements. 

Can we pick up our order?

We are not currently set up for pick up.

What if I’m not happy with my order?

If you are unsatisfied with your product, please contact us as soon as possible.

 

The Packaging

How will the produce be packaged?

Your fresh produce will be packed in a specialised thermal box with an ice pack. The cardboard boxes have a reflective coating that reflects heat away and maintains coolness inside. Produce can be left unattended for hours while maintaining freshness. 

What can I do with the empty box?

Reuse it! The boxes are leakproof and provide good insulation. If you don't have a use for them, we would love to reuse the boxes. Just leave any empty boxes and ice packs at your drop-off location when you're expecting a delivery and we'll take them when we come by. 

Alternatively, the boxes are recyclable so you can fold them up and place them in your recycling bin.